FAQ
Table of Contents
- How do I order... ?
- Is your credit card processing secure...?
- How much is shipping and how long does it take to get my order...?
- Do you ship out of the United States ...?
- Can I order by telephone or fax... ?
- What is your return policy ...?
How do I Order ?
Click on the add to shopping cart button below the item you wish to purchase and follow the instruction from the check out button. You may also send a check or money order or order by phone.
Back to Top
Is your credit card processing secure ?
Yes, we offer our transaction processing on the most secure system available. We use Authorize .net for credit card processing. We are verified and certified by Trust Guard and we are a member of the Better Business Bureau. (see logos below)
You can shop at Pastryitems.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
 |
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. |
|
Industry leading encryption hardware and software methods and security protocols to protect customer information. |
|
Compliance with the Payment Card Industry (PCI) Data Security Standard. |
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Pastryitems.com is registered with the Authorize.Net Verified Merchant Seal program.
How much is shipping and how long does it take to get my order ?
Most orders are shipped within 2 to 3 business days. Shipping is by normal UPS ground service or US Postal and is shipped from Baltimore, Maryland. Normal UPS and USPS shipping takes from 1 to 5 days. Flat rate charge per order is $9.50 for shipping. We do offer at an increased shipping charge second day shipping from UPS, which cost $45.00 (Tart shells only ship by UPS ground due to box size and weight.. However, to receive second day delivery we must have your order by 2PM Eastern time. Shipping to Hawaii or Alaska or Puerto Rico may be more based on weight.
Back to Top
Do you ship out of the United States ?
Yes, we ship world wide if we can get address verification from your credit card company. If not, which often happens, you can send us a money order. The standard shipping charge for most countries is $60.00. If there is an additional charge we will notify you by email or phone.
Can I order by telephone or fax ?
Yes, the phone number is 443-417-8854. You may leave your order or message if we are not available. The fax number is 443-787-0205. You may click here for a printable fax order form.
Back to Top
What is your return policy ?
Seven days from receiving the item is our standard policy, we will refund or exchange or replace. The item must be in resalable condition and have the original packing. That is all we ask. We do not want even one dissatisfied customer. We stand behind every item we sell. We have a small business and build it on service. Email us for a return number and address. We do not refund the shipping charges.
Back to Top
